Welcome to Pilora! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases or using the services provided on our website.

 

1. General Terms

• These Terms and Conditions govern your use of the Pilora website and the products and services offered. By accessing or using our website, you confirm that you have read, understood, and agree to these terms.
• We reserve the right to modify, update, or replace these terms at any time, and the updated version will be effective immediately upon posting. We recommend reviewing this page periodically.

 

2. Product Information

• We strive to provide accurate product descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on the website are always complete, accurate, or error-free.
• Prices and availability of products are subject to change without notice.

 

3. Order and Payment

• When you place an order on our website, you agree to pay the total amount for the items in your order, including taxes and shipping fees.
• We accept payment via [list accepted payment methods, e.g., credit cards, PayPal, etc.]. Payments must be made in full before an order is processed and shipped.
• If there are issues with payment processing or inventory, we will notify you as soon as possible and work to resolve the issue.

 

4. Shipping and Delivery

• We aim to ship your orders promptly. Shipping times may vary based on your location and the shipping method chosen.
• Pilora is not responsible for delays caused by the carrier, weather, or other external factors.
• Please ensure that the shipping address provided is correct. Pilora is not responsible for delivery issues resulting from incorrect address information.

 

5. Returns and Refunds

• We offer a return and refund policy. Please refer to our Return and Refund Policy for detailed information about eligibility, procedures, and timelines.
• Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

 

6. Privacy Policy

• We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

 

7. User Conduct

• You agree not to use our website for any unlawful purpose or in a way that could damage, disable, or impair the website’s functionality.
• You are responsible for maintaining the confidentiality of your account information and for any activities that occur under your account.

 

8. Intellectual Property

• All content on the Pilora website, including text, images, logos, and product designs, is protected by intellectual property laws and belongs to Pilora or its licensors. You may not use, reproduce, or distribute any of this content without permission.

 

9. Limitation of Liability

• Pilora will not be held liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use the website, products, or services, even if we have been advised of the possibility of such damages.
• Our total liability in any case shall not exceed the amount you paid for the product(s) in question.

 

10. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of [your country or state], and you agree to submit to the exclusive jurisdiction of the courts in [location].

 

11. Contact Information

• If you have any questions or concerns about these Terms and Conditions, please contact us at [contact email] or [phone number].

Effective Date: January 22, 2025.